FAQ

Find answers to the most frequently asked questions here.

General

Why are some products sold out?

We make our jewelry in individual, small collections. It can therefore happen that a product is sold out and no longer returns to the store. So if you particularly like a style, make sure you get it in time!

Why is my jewelry slightly different from the product photo?

All pieces are made by hand and each has its own characteristics. You will therefore always receive a unique one-of-a-kind!

What does "made to order" mean?

Products made to order are produced individually for you only after receipt of your order. Therefore, we usually need a processing time of 1 week until your order can be shipped. Thank you for your patience!

I have a color request or would like to order a special design

In this case, feel free to contact us via the chat button on the bottom right or via the contact form under custom orders.

Can I have a look at the jewelry on site?

You can view and purchase selected pieces of jewelry on site in these stores.

We ourselves do not run a store atelier.

Care

Can I sleep or shower with the jewelry on?

To keep your jewelry beautiful for as long as possible, we recommend that you take your jewelry off before you sleep and that you do not bring it into contact with water. You can learn more about this in our care tips.

Shipping & returns

How long does the shipping take?

We usually ship within 3-7 days. You can find more information under shipping.

Can I return products? If yes, how?

Yes, under certain conditions you can return your products. Please do not simply send your products back to us, but follow the steps under returns.

Can I exchange products?

We do not offer exchanges. Check if you can return your products and reorder the items you want.

Can I come and pick up my order?

Yes! If you are often in Linz city center, you can select "Pickup" at checkout. After the order confirmation you will get more information. Important: Pickup is by appointment only!